How is my payment handled?

Payments are taken through Stripe in British Pounds Sterling. You can use the Stripe service to pay with your debit/credit card. We do not store any of your debit/credit card details.

I have placed my order; how soon will I receive my painting?

We aim to ship paintings by courier within 5 working days. Alternatively, you are more than welcome to visit our studio and collect your order in person. The studio is located in Cardigan, West Wales.

Is shipping included?

Yes, paintings have a flat rate shipping cost included at checkout.

What if my painting arrives and I don’t like it?

You have 7 days to contact us at ann@annfletcher-williamsart.com and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service as it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

What if my painting arrives damaged?

All paintings are carefully packaged. If you receive a painting that has been damaged in transit, contact us within 7 days. Please include a photograph of the damage.